Last updated 14 April 2026
Booking a ride with Jazzy Bear Ride Service (also referred to as “the company”) is simple. You can call or text our main line (909-375-6799) to set up an on-demand ride or future reservation. Both on-demand and reserved rides are intended for in-town and long-distance transportation – for standard and large (8+) groups. If you have a special event or want to book a dedicated driver, submit an inquiry form on our Contact page.
Once booked, you will be added to our waitlist/booking system (NextMe) and will receive a text message. In either case, the following information will be added to our system for the sole purpose of transportation logistics and future reference.
Information added to NextMe for your ride:
An on-demand ride is classified as a ride request in which the rider would liked to be picked up as soon as possible. For this type of ride, we will add the above information to our waitlist system and you will receive a confirmation text noting that you are in the queue. Once this ride is added to the queue, a driver is assigned and your ride is considered planned.
On-demand rides can be requested for in-town and long-distance trips (incl. airport transportation). On-demand rides may not be requested for events or dedicated driver services.
All rides must be paid for ahead of time via our current payment methods. Tips can be added to payments or provided via cash or other electronic method preferred by your driver. 100% of all tips added to payments or sent to our company accounts are paid out to drivers with their payouts. Any scanned codes or relayed information that do not aligned with the standard Jazzy Bear payment methods should be reported to an operator.
We currently accept credit/debit card (via Square), Venmo (jazzybearbb), and Zelle. Cash may be accepted on a case-by-case basis, but should not be considered one our of standard payment methods when planning for your ride. If a driver requests payment after you have already submitted payment prior to the ride, contact an operator immediately via our main line (909-375-6799).
Once you receive your booking confirmation, this means your driver has been dispatched. At this point, the ride can be cancelled, but not refunded. If you have not received any written confirmation that your driver has been dispatched, you may cancel your ride for an 80% refund. If you cancel during the ride for reasons of your own volition, the ride will not be refunded. If the ride is cancelled by the driver or company, a refund will be issued based on the cancellation reason and is at the sole discretion of the company.
Reservations (Bookings)
Reservations (aka “Bookings”) are classified as pre-defined pickup times set up at least two (2) hours in advance of the pickup time. For this type of ride, we collect the same basic information listed above along with your desired pickup time. If your desired pickup time is not available, we will provide you with the next closest time(s) available.
You will be sent an automated reminder one (1) hour prior to your reserved time via our waitlist system in addition to your original confirmation. This will come from a no-reply number; please direct any questions about your reservation to our main line (909-375-6799).
All reservations must be paid in advance via an electronic method from the options listed above. We do not accept cash for reservations, no exceptions. Once payment is received, we will send a booking confirmation and a driver will be assigned.
Cancelling reserved rides of your own volition follow our standard cancellation policy below. If the ride is cancelled by the driver or company, a refund will be issued based on the cancellation reason and is at the sole discretion of the company.
While we hate to see you go, we understand things come up and you may need to cancel your ride. Our cancellation policy is based on how far in advance you cancel. The table below applies to both on-demand and reserved rides. Refunded amounts will be returned to the payment method used during booking.
| Advance notification to Jazzy Bear | Refund Amount |
|---|---|
| 1 hour or less (includes all on-demand rides) | No refund |
| 1 – 24 hours | 50% refund |
| 1 – 3 days | 75% refund |
| 3+ days | 80% refund |
Cancellations for Special Events, Dedicated Drivers, and Large Group transportation
In the event that you need to cancel the contract, you may do so for a partial refund of up to 80% of the hourly rate and gratuity until 21 calendar days prior to your arrival. After that time, any amount paid will not be refunded and cannot be transferred to a future contract.
If you are booking within 21 days of your arrival, you will have 7 calendar days to cancel after initial booking. (e.g. if booking September 1 with an start date of September 20, you have until September 8 to cancel.)
All cancellations must be provided in writing via email or by mail. And it must be received within the 21-day cancellation period, unless you’ve booked services within 21 days of your event date, then it is within 7 days of booking.
Email address: info@jazzybearbb.com
Mailing address: provided upon request with an active contract
Cancellation reasons are at the sole discretion of the client. We won’t ask questions and hope we can work together in the future!
Cancellations and Rescheduling by Jazzy Bear
If we need to cancel or reschedule a ride, we will first reach out to explain why and give you the opportunity to reschedule, if available. In the rare cases we need to cancel your ride altogether due to unforeseen reasons from the company, we will refund any amount paid ahead in full. This does not apply to your personal cancellation reasons.
If we simply need to reschedule due to scheduling conflicts, we will reach out with options for a new time and the reason why we need to reschedule. This is not a common case, but does sometimes happen in especially busy times of the year (e.g. winter months, holiday/event weekends, etc.).
During your standard on-demand or reserved ride we do allow wait times as our schedule allows. i.e. if we have multiple rides in the queue/schedule, we may not be able to accommodate wait times. Wait times are available for in-town and long-distance rides.
When we are available to wait, we provide up to 10 minutes of free wait time. Any time beyond the allowed free wait time is charged at a rate of $1/minute.
Perfect for locals or visitors without a way to get stuff done, we offer Errand Runs which are in-town rides (on-demand or reserved) where we will take you to multiple stops throughout the Big Bear Valley.
This option is priced as the one-way rate to your furthest stop and includes up to 2 stops along the route. Three (3) or more stops will be priced at $5 each. If you have errands on opposite ends of town, you will be charge for the two furthest points and stops along either of those will follow the policy aforementioned. The wait time for each stop follows our standard wait time pricing listed above.
For pricing around a specific errand trip, especially on with multiple stops, contact us for a quote.
Pricing for all on-demand and reserved rides are based on the pickup and dropoff locations. For in-town rides we offer flat rates based on your route and number of passengers.
For long-distance rides, we price all rides by the hour. While we have standard rates for all SoCal airports, destinations like LAX and San Diego may vary based on time of day and weekday vs. weekend. Additionally, all long-distance trips are priced for the roundtrip to or from Big Bear, our home base.
Our pricing is also based on the day of the week and time of year you are travelling. We have weekday, weekend, holiday, and winter conditions pricing.
If you need a quote on a ride, please call us as 909-375-6799 so we can answer any and all questions efficiently before providing a quote.
If your requested trip starts or ends outside of our normal hours, we reserve the right to apply an additional “off-hours fee” which varies depending on how far outside our hours the request is. Off-hours fees are charged as 10% per hour outside of our normal operating hours. Call us for a quote if you have an off-hours request.
Discounts and credits may be applied to to your ride based on information collected.
Discounts we currently offer are: 20% off for all local residents, seniors (65+), and military (active and veterans). We offer additional discounts during select dates (e.g. Veteran’s weekend or Locals Day). Discounts are not applied during off-hours requests or active winter conditions.
Credits are applied on a case-by-case basis and must be approved by an owner of Jazzy Bear Ride Service. Credits are not available during off-hours requests, winter conditions, or surge period (such as during Oktoberfest, NYE, etc).
Get the most out of Labor Day weekend and book your rides in our van to get the whole gang there as quickly and efficiently as possible!