Last updated 30 November 2025
Booking a ride with Jazzy Bear Ride Service is simple. You can call or text our main line (909-375-6799) to set up an on-demand ride or future reservation. Both on-demand and reserved rides are intended for in-town and long-distance transportation. If you have a special event or want to book a dedicated driver, submit an inquiry form on our Contact page.
Once booked, you will be added to our waitlist/booking system (NextMe) and will receive a text message. In either case, the following information will be added to our system.
Information added to NextMe for your ride:
An on-demand ride is classified as a ride request in which the rider would liked to be picked up as soon as possible. For this type of ride, we will add the above information to our waitlist system and you will receive a confirmation text noting that you are in the queue. Once this ride is added to the queue, a driver is assigned and your ride is considered planned.
On-demand rides can be requested for in-town and long-distance trips (incl. airport transportation). On-demand rides may not be requested for events or dedicated driver services.
Once you are picked up for your ride, payment can be remitted before or after your arrival, but must be remitted. Remittance may be directly via the driver or an operator. Any scanned codes or relayed information that do not aligned with the standard Jazzy Bear payment methods should be reported to an operator.
We currently accept credit/debit card (via Square), Venmo (jazzybearbb), and cash. If a driver requests payment after you have already submitted payment prior to the ride, contact an operator immediately via our main line (909-375-6799).
Once your ride is considered “planned”, if you cancel before or during the ride, we reserve the right to charge you for the time spent travelling to your pickup location or any time spent on the way to your dropoff location. Failure to pay may result in attempts to collect the debt, blacklisting, and, in extreme cases, legal action.
If you have voluntarily paid in advance for your on-demand ride and you cancel, the below cancellation policy will take affect.
Reservations (aka “Bookings”) are classified as pre-defined pickup times set up at least two (2) hours in advance of the pickup time. For this type of ride, we collect the same basic information listed above along with your desired pickup time. If your desired pickup time is not available, we will provide you with the next closest time(s) available.
You will be sent an automated reminder one (1) hour prior to your reserved time via our waitlist system. This will come from a no-reply number; please direct any questions about your reservation to our main line (909-375-6799).
All reservations must be paid in advance via card or Venmo. We do not accept cash for reservations. Once payment is received, we will send a booking confirmation and a driver will be dispatched.
Cancelling reserved rides follow our standard cancellation policy below.
While we hate to see you go, we understand things come up and you may need to cancel your ride. Our cancellation policy is based on how far in advance you cancel. This policy applies to both on-demand and reserved rides.
| Advance notification to Jazzy Bear | Refund Amount |
|---|---|
| 1 hour or less | No refund |
| 1 – 24 hours | 50% refund |
| 1 – 3 days | 75% refund |
| 3+ days | 80% refund |
If your card is already on file with us, we reserve the right to charge your card for the cancellation fees aligned with the above table.
In the event that you need to cancel the contract, you may do so for a partial refund of up to 80% of the hourly rate and gratuity until 21 calendar days prior to your arrival. After that time, any amount paid will not be refunded and cannot be transferred to a future contract.
If you are booking within 21 days of your arrival, you will have 7 calendar days to cancel after initial booking. (e.g. if booking September 1 with an arrival date of September 20, you have until September 8 to cancel.)
All cancellations must be provided in writing via email or by mail. And it must be received within the 21-day cancellation period, unless you’ve booked services within 21 days of your event date, then it’s within 7 days of booking.
Email address: jazzybearrideservice@gmail.com
Mailing address: provided upon request with an active contract
Cancellation reasons are at the sole discretion of the client. We won’t ask questions and hope we can work together in the future!
Cancellations and Rescheduling by Jazzy Bear
If we need to cancel or reschedule a ride, we will first reach out to explain why and give you the opportunity to reschedule if available. In the rare cases we need to cancel your ride altogether, we will refund any amount paid ahead in full.
If we simply need to reschedule due to scheduling conflicts, we will reach out with options for a new time and the reason why we need to reschedule. This is not a common case, but does sometimes happen in especially busy times of the year (e.g. winter months, holiday/event weekends, etc.).
During your standard on-demand or reserved ride we do allow wait times as our schedule allows. i.e. if we have multiple rides in the queue/schedule, we may not be able to accommodate wait times. Wait times are available for in-town and long-distance rides.
When we are available to wait, we provide up to 15 minutes of free wait time (10 minutes during high seasons; October – March and holiday weekends). Any time beyond the allowed free wait time is charged at a rate of $1/minute.
Perfect for locals or visitors without a wait to get stuff done, we offer Errand Runs which are in-town rides (on-demand or reserved) where we will take you to multiple stops throughout the Big Bear Valley.
This option is priced as the one-way rate to your furthest stop and includes up to 2 stops. Three (3) or more stops will be priced at $5 each. The wait time for each stop follows our standard wait time pricing listed above.
Pricing for all on-demand and reserved rides are based on the pickup and dropoff locations. For in-town rides we offer flat rates based on your route and number of passengers.
For long-distance rides, we price all rides by the hour. While we have standard rates for all nearby airports, destinations like LAX and San Diego are often assessed day-of and/or based on the day and time you plan to travel to provide a more exact price for the route we will have on your planned travel day. Additionally, all long-distance trips are priced for the roundtrip to or from Big Bear, our home base.
Our pricing is also based on the day of the week and time of year you are travelling. We have weekday, weekend, holiday, and winter conditions pricing.
If you need a quote on a ride, please call us as 909-375-6799 so we can answer any and all questions efficiently before providing a quote.
If your requested trip starts or ends outside of our normal hours, we reserve the right to apply an additional “off-hours fee” which varies depending on how far outside our hours the request is. See the table below for how we apply this fee.
| Time outside our hours | Off-Hours Fee |
|---|---|
| O-1 hour | 10% |
| 1-2 hours | 15% |
| 2+ hours | 20% |
Discounts and credits may be applied to to your ride based on information collected.
Discounts we currently offer are: 20% off for all local residents, seniors (65+), and military (active and veterans). We offer additional discounts during select dates (e.g. Veteran’s weekend or Locals Day). Discounts are not applied during off-hours requests or active winter conditions.
Credits are applied on a case-by-case basis and must be approved by an owner of Jazzy Bear Ride Service. Credits are not available during off-hours requests, winter conditions, or surge period (such as during Oktoberfest, NYE, etc).
Get the most out of Labor Day weekend and book your rides in our van to get the whole gang there as quickly and efficiently as possible!
